Who We Are & What We Stand For
At CPI, we pride ourselves in our people and put diversity, equality and inclusion at the forefront of our recruitment process. We realise how important and valuable it is to have a diverse workforce and of the benefits that this brings.
We place great importance on the communities that we operate in as large sections of our workforce are based within the local areas of our sites. We undertake many local community and charitable support projects and have high levels of long serving employees within our Teams. We are keen to hear from candidates who are proud to work for a socially responsible company.
We also have many sustainability initiatives and working with our Group Company – Grafton Plc, have significant support and drive to ensure we are operating in ways that are environmentally and socially aware.
We are keen to hear from candidates who share in these values, who are keen to build a career that can grow and develop with our support over time and who have a passion for making a difference.
We also realised that no candidate will meet every single desired qualification on our job requirements so even if your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you.
Company Overview
CPI Mortars were pioneers within the UK construction materials industry in the late 1990’s with the construction of the UK’s first dry mortar plant. It is now the only national dry mortar producer operating across a network of nine EuroMix manufacturing plants. EuroMix dry mortars, renders, plasters and concretes are used by the major construction companies in the UK on housing, industrial, educational and infrastructure projects.
CPI also operates a state-of-the-art bagging operation at Carlton Manufacturing which supplies the merchant and contractors’ market with a range of bagged ready to use concrete, mortar and fence post mixes.
CPI are part of the Grafton Group Plc, which is listed on the London Stock Exchange and who provide us with brilliant support as the parent company.
Job Description
As a highly motivated and technically skilled IT Support Engineer, you will be expected to support a 3rd party helpdesk function with day to day computer hardware and business application problems. The successful candidate will be responsible for helpdesk escalations, smooth operation of business applications and business functions in primarily a Microsoft O365 and SAP Business One environment.
A key part of your role will be to liaise with key stakeholders at our sites, fostering good working IT and information security practices.
We are open to flexible working hours and hybrid support.
Other responsibilities include:
* Provide IT support both remotely and on-site ensuring issues are logged via the 3rd party helpdesk, tracked and escalated to successful resolution
* Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other IT equipment
* Manage the deployment of new hardware, software, and systems across the organization
* Ensure compliance with IT security policies and assist with the implementation of security measures
* Work closely with all other 3rd party support providers to ensure issues are logged/ tracked/ escalated and resolved in a timely manner (eg Networking/ telephony/ applications)
* Maintain documentation for IT processes, procedures, and solutions to support future troubleshooting and onboarding
* Maintain IT asset inventories across the organisation
* Participate in the provision of colleague training and provide advice on the efficient use of IT systems
* Ensure excellent customer service by responding promptly and professionally to colleague requests
* Occasional travel to other sites across the UK
Job Requirements
Don’t worry if you don’t have all the requirements, we look for a well organised approach and a willingness to excel. We will support you with any training needed.
Essential:
* Strong communication skills, with the ability to explain technical issues in a clear and concise manner.
* Proven experience in IT desktop support or a similar technical support role
* Proven Microsoft O365, Sharepoint, Onedrive management
* Knowledge of Active Directory, user account management, and basic networking concepts.
* A team player with the ability work with colleagues and external stakeholders in a collaborative manner
* Being able to progress multiple tasks independently without close supervision
* A can do, proactive approach to problem solving and supporting challenges that our business and stakeholders face.
* A passion for success in the achievement of goals and targets.
Desirable but not Essential:
* Knowledge of mobile device management (MDM) and remote deployment tools (e.g., Intune)
* Experience of Microsoft EntraID/Azure cloud tools
What will you get from us?
Competitive Pay –* we review and benchmark our pay annually to remain competitive in the market.
Paid Volunteer Leave -* Take time to give back to your community or a charity close to your heart with 1 day of paid volunteer day a year.
Holiday -* 31 days holiday (including bank holidays) which increases after 3, 5 and 10 years’ service. You also have the opportunity to purchase 2 additional annual leave days.
Long Service Awards -* we recognise our long serving colleague with extra holiday entitlement, donations to a charity of your choice and gift vouchers.
Bonus -* we all work hard to reach our targets and award quarterly or annual bonuses
Apprenticeships –* various programmes and opportunities are available to enhance your skills and advance your career.
Development -* opportunities for career progression are highly encouraged and supported through a mixture of certified routes, team mentorship and internal development
Enhanced Pension Scheme –* for every 1% above the statutory 5% you contribute; CPI will match this contribution up to a total of 20% split between employer and employee with further details provided on joining
Health Cash Plan -* we will fund a Level 1 health cash plan with ‘SimplyHealth’ for all colleagues, which allows cash back to be claimed on a range of every day medical treatments such as dental, optical and prescriptions. This cover also gives you the ability to book and attend video consultations with a GP.
Life Assurance -* if the worst should happen, life assurance ensures that those close to you have some protection by paying your annual salary to your chosen beneficiary.
EarlyPay –* allowing early access to earned wages when you need it most.
Colleague Choice Awards -* Colleague awards each month and annually for going above and beyond their duties nominated by colleagues.
ShareSave Scheme –* share in the success you help create. An easy way for you to save from your net salary, from just £5 a month you can build up a savings pot or use what you save to become a Grafton Group Plc share holder.
Cycle to Work Scheme –* make serious savings on the costs of a bike and equipment (as well as commuting!) through salary sacrifice. Great for your physical wellbeing, environment, and wallet – win-win!
Refer A Friend –* receive a bonus for referring talented individuals to join our team.
Colleague Discount –* repair, maintain and improve your own home with discount at all Grafton Group businesses.
Retail and Leisure Discounts –* save money on day-to-day spending, our platform includes major supermarkets, cinemas, theme parks, restaurants and utilities!
Gym Discounts –* we have a network of 100’s of health clubs offering discounts to colleagues of up to 25% on self-paid gym memberships.
Employee Assistance Programme –* administered by TELUS Health, we offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal and financial management.
Maternity and Paternity -* the company operates an enhanced maternity and paternity policy.